Warranty:

• All product sold on this site is guaranteed to be 'Brand New, Factory Boxed and if not covered by the Factory warranty, You WILL receive a parallel Main Street Audio warranty for UP TO ONE FULL YEAR.
• Within the first 7 calendar days of your receipt of your equipment we will repair or replace {at manufacturers discretion} and return your unit at no cost to you, other than the cost of shipping the unit back to us.
• Return Authorization can be obtained via our web form and issued via email.

Return/Exchange Policy**
 

Note: No Returns accepted without required RETURN AUTHORIZATION CODE

• Returns on unopened products are accepted with a minimum 15% restocking fee (shipping and handling fees are non-refundable).

• Refunds are provided in the form of Store Merchandise Credit:

  • An unopened item may be returned for a period of 14 days from delivery. Our quality control seal(s) must not be broken.

  • *Shipping fees are non-refundable and are not included in exchange or merchandise credit.    - total information given with return authorization via email only.

  **All Enclosures, Speaker Boxes and special order items^ are FINAL Sales.  No Cancellation, refund or exchange possible

  **All Vehicle Specific Accessories and Installation Parts (Including Power Wire and Speaker Wire) are classified "Special Order Items 

   

Orders

• Universal Subwoofer Boxes normally ship within 3-7 business days of order processing depending upon stock location.*
  UPS shipping only.  UPS tracking information is emailed when product ships 
  *if not in stock locally, shipping can take up to 10 days
• ALL Custom enclosures are ordered direct at the time of processing.  Usual delivery times vary from 7 to 21 business days.
• All Vehicle Specific Accessories and Installation Parts (Including adapters, interface units, Power Wire and Speaker Wire) are classified "Special Order Items 
• Electronic accessories, adapters, interface orders: We reserve the right to ship alternative brand items to those published.  Major manufacturers produce their line under alternative brand names
• If product is not currently not available you will be notified via email and given option of cancellation of order. 
• Print out your invoice page and record your invoice/order number.  This is necessary to track your order and for all future correspondence.

Payment

• We accept Visa, MasterCard, Discover - ONLY U.S. issued accounts
• We accept US POSTAL Money Orders ONLY -No Bank Checks, no Bank Money orders, No personal Checks-they will be returned
• MONEY ORDER PAYMENT-
  • Simply select 'check' payment on form
  • Enter any three numbers where required
  • Purchase US POSTAL Money order
  • Write order number on Money Order
  • Mail to address on invoice. 

Security

• Your personal information and email address will not be shared with anyone.
• Adult Signature will be required for delivery and we ONLY ship to credit card or PayPal 'Billing or Confirmed' address on account.
• To provide full protection to our customers we enforce the following for all "High Value" Sales:
  • After submission of an order, the credit card or PayPal account owner will be contacted by our support personnel for completion of a security questionnaire.  This is processed by a 3rd party credit security company and will verify identity of caller.  ONLY the owner of the account will be able to complete the this step.
• Your current "IP" address will be recorded at checkout for security reasons
• All Customer Service questions handled via our special web form-email only
   

Disclaimer