Thank You for your Order.

 What to expect now that I've ordered:

You have received an E-mail invoice. Please print it out if you haven't done so yet. Note down the invoice/order number for future communication.

Your order has already been entered in our Order Processing System. Local processing usually is usually accomplished the next business day after you submit your order.

As published elsewhere on site, most orders usually ship within 3 business days of processing*. We ship from multiple locations within the USA. Local processing includes forwarding yoru order to the proper warehouse or factory location for final processing.

Within 24 hours of your order being placed in the UPS system, you will be sent UPS tracking information if and when it is made available to us. This is an automated.#

Locally we use UPS and USPS for small shipping of small items. Our suppliers/manufacturers use UPS, DHL and Fed-Ex ground for delivery.#

Note: you already have a copy of your invoice if you are reading this note.  Then you will not receive any more communcation from us unless order tracking is made available from the shipping agent. Unfortunately, this is usually not the case with Q-Logic orders. We receive tracking 'after' you have received your order. 

You are welcome to send in an 'order status' request but the standard answer is that your order is in transit. Sorry, but that is the only truthfull update we normally can provide.

Just one final comment: We certainly appreciate your order and trust. We have shipped thousands of orders each year and have been doing so for a decade. Our system has proven to be secure and dependable.

*Custom kick panel and subwoofer boxes are exceptions. See our policy page for details on custom orders. Just a reminder, you accepted these terms before submitting your order.

Custom orders are ordered direct from the manufacturer so conditions will sometimes differ from those shown above. Manufacturers sometimes can take up to 3 or 4 days to ship an order. Obviously we have no control of their processing system. So Subwoofer box orders and kick panel orders can take anywhere from 7 to 21 business days** for delivery.

Most Q-Custom and Q-Forms ship direct from the factory to the customer. MTX and ALL 'Loaded' boxes must be shipped to our store location in NJ for further processing and customer delivery which can add a week to delivery times. Our local service and testing by our technicians adds time to the overall operation. 

 **what is a 'business day?'   ...standard work days of Monday thru Friday with the exception of holidays.

#Most of our shippers do not provide order tracking in a timely fashion.  But when they do, we further all tracking information as soon as it is available.  Sorry for any inconvenience but this has been a trade-off for their direct service for years.